Service, cleaning and turnaround routines for hotels, stadiums, cinemas, schools and community venues.
A spill near a museum collection isn’t a cleanup problem, it’s a conservation one, which is why almost no museum bends on its food and drink policy.
What the Museum Bag Check Does With Your Coffee Read More »
Stadium and arena bag policies ban outside drinks, but almost none of them say what to do with the cup in your hand when you reach the front of the line.
What Happens to the Drink You Can’t Carry Through the Gate Read More »
The thing that surprises a cinema turnaround crew is always the same thing. A large soda, half full, standing in a cup holder.
Auditorium Turnaround: Cleaning Between Showings Read More »
Milk is the hardest thing in a school cafeteria, and it has almost nothing to do with nutrition policy. It’s that somebody has to move the bag.
The Milk Problem in a School Cafeteria Line Read More »
A family reaches the front of a forty minute queue holding three drinks. The operator points at the sign. What happens next decides how the rail looks by four o’clock.
No Drinks on the Ride: Designing the Ditch Point Read More »
Banquet teams are good at the parts they rehearse. The part that goes wrong is what to do with two hundred half-finished glasses.
Turning a Banquet Room Over Between Events Read More »
The game ends at 9:40 and the crew is out by 11, or isn’t. It comes down almost entirely to how the stand handles liquid.
Concession Stand Closing Procedures That Don’t Run Late Read More »
Coffee hour is run by volunteers who get shown the routine once and hand it on by memory. That’s why the same three problems come back every year.
Coffee Hour Cleanup When the Kitchen Is Down the Hall Read More »
